The software products Oracle Primavera P6 PPM and P6 EPPM are designed to be user-friendly and to deliver comprehensible, consistent planning results. However, even users who have attended a training course and already have experience with the software may occasionally have application-related or technical questions that require quick and reliable answers. We provide ad hoc support to ensure that no valuable time is lost in finding answers or when making false assumptions. The support is mainly related to the following topics:
We offer our support by phone, email, remote access or in the form of written instructions.
The administrator role is required if P6 PPM is used in larger teams or P6EPPM is used company-wide in different user groups. Administrators are responsible for ensuring reliable, orderly and efficient use of the system by their own users and any external users. This results in a wide variety of tasks:
We support administrators in all task areas with our know-how or as an interface to the manufacturer, and we also take on interim jobs.
Oracle Primavera P6 PPM is built in a 2-tier, P6 EPPM in a 3-tier architecture. On the one hand this creates many advantages regarding operation as well as scalability and integrability, but also requires a higher degree of support than common office applications, especially regarding:
We support the IT with our product-specific knowledge and also take on demanding tasks in the area of any troubleshooting with the manufacturer.